Support Contact Information

Below are all the details you need to contact Stonesoft Support

Customer Announcement

As of 28 April 2014, all Support Requests (SR) will be handled via McAfee Technical Support channels. You have been sent your official McAfee Grant letter. This letter contains several key pieces of information including your Grant Number, entitlements, and McAfee contact details.

Both McAfee Customer Service and McAfee Technical Support contact details can be found at the below URL. Please be sure to have your Grant Number ready when contacting us. If you do not know your Grant Number, Customer Service can assist with that as well:

A McAfee Technical Support SR can also be created using the Service Portal at:
Please take some time and familiarize yourself with our Support ServicePortal. You must have your Grant Number ready and log into your portal account to create an SR request. Registration is based on your Grant Number (required). In addition to creating Support requests, the ServicePortal provides access to:
Knowledge Base
Product Downloads and Updates (including Next Generation Firewall)
SLA information
Product EOL details
Customer Communities (forum in which customers and McAfee employees contribute to discussions, blogs, and product documents)

At this time, we are no longer creating new tickets at "" or "".

Welcome to McAfee!

Thank you,
McAfee Business Technical Support