Alert Escalation
Efficient alert management is crucial for timely administrator intervention in events that
require immediate action. Administrators must ensure that the appropriate person handles all
incidents and that issues are escalated if the primary person is not able to respond.
Emergencies often need to be handled differently during work hours than at night, during weekends or holidays, and different issues often have different priorities.
StoneGate Management Center provides a tool for sending notifications and handling
acknowledgements of both firewall and IPS alerts.
With StoneGate, you can define your alert handling policy based on the time of day, the alert
type, severity and the originator of the alert. StoneGate also allows you to define alert chains
for sending several notifications, or for escalating alerts if they are not handled properly.
Notification methods include email, SMS, SNMP Trap, GUI notification and custom scripts. It
is even possible to define notification thresholds in order to avoid flooding administrators with
alert notifications.
Benefits
- Emergency duty can be distributed globally. Different behaviour during office hours/nights/weekends.
- Possibility to use local administrators as 1st line, HQ administrators as backup.
- Administrators can respond effectively when faced with multiple simultaneous events.