Product Life-Cycle
Appliances
Appliance owners who have valid support contracts for that hardware are able to use the Hardware Replacement Service as specified in the Support Service Description.
The end of sales date is the last day given appliance model is generally available for purchase. Stonesoft aims to maintain software support for each appliance model in new major software versions for two (2) years after the end of sales date. After that, the current major software version is fixed as the last major software version that supports the given appliance model and only maintenance versions for that major version are supported.
For reasons of technical compatibility, there may be exceptions to this general rule.
After five (5) years from the appliance end of sales date the appliance reaches end of life (EoL).
The tables below list the end of sales dates for appliances that are no longer available.
For older models, only the last day to renew one year maintenance is listed. The tables also provide information about the actual last major software version that supports the given appliance model.
StoneGate Firewall/VPN Appliances
| Appliance Model | End of sales | End of support | Last supported software version |
|---|---|---|---|
| SG-250 SG-500-50 SG-500-100 SG-570 |
2009-03-10 | Firewall/VPN 4.2 | |
| SGV-200 | 2011-04-30 | Firewall/VPN 4.2 | |
| SG-200 | 2011-09-30 | Firewall/VPN 4.2 | |
| SG-1000-Q | 2006-07-27 | 2011-07-27 | Firewall/VPN 4.2 |
| SG-3000-C SG-3000-F |
2006-11-17 | 2011-11-17 | Firewall/VPN 4.2 |
| SG-4000 | 2007-09-29 | 2012-09-29 | Firewall/VPN 5.1 |
| FW-300 FW-300V |
2008-08-30 | 2013-08-30 | Firewall/VPN 5.1 |
| SG-250e SG-570e |
2008-11-19 | 2013-11-19 | Firewall/VPN 5.1 |
| SG-500e-50 SG-500e-100 |
2009-01-27 | 2014-01-27 | Firewall/VPN 5.1 |
| SG-3100-F | 2007-06-05 | 2012-06-05 | Firewall/VPN 5.1 |
| SG-1100 | 2008-12-29 | 2013-12-29 | Firewall/VPN 5.3 |
| SG-3100 | 2008-05-28 | 2013-05-28 | Firewall/VPN 5.1 |
| FW-1020 | 2008-07-31 | 2013-07-31 | Firewall/VPN 5.1 |
| FW-1050 FW-1200 FW-1200F |
2008-09-12 | 2013-09-12 | Firewall/VPN 5.1 |
| FW-4000L | 2009-09-30 | 2014-09-30 | Firewall/VPN 5.3 |
| FW-1020e FW-1050e |
2009-12-31 | 2014-12-31 | Firewall/VPN 5.3 |
| FW-5100 | 2010-11-30 | 2015-11-30 | |
| FW-5000L | 2011-01-31 | 2016-01-31 | |
| FW-1200e FW-1200eF FW-5105 |
2011-10-31 | 2016-10-31 | |
| FW-310 FW-5000 |
2011-12-31 | 2016-12-31 |
StoneGate IPS Appliances
| Appliance Model | End of sales | End of support | Last supported software version |
|---|---|---|---|
| SGI-ANZ | 2006-07-30 | 2011-07-30 | IPS 4.2 |
| SGI-100A | 2006-07-30 | 2011-07-30 | IPS 4.2 |
| SGI-100 | 2006-07-30 | 2011-07-30 | IPS 4.2 |
| SGI-1000 | 2006-07-30 | 2011-07-30 | IPS 4.2 |
| SGI-2000S | 2008-09-30 | 2013-09-30 | IPS 4.3 * |
| SGI-200 | 2008-09-30 | 2013-09-30 | IPS 4.3 * |
| SGI-20A | 2008-09-30 | 2013-09-30 | IPS 4.3 * |
| IPS-2000 | 2009-12-31 | 2014-12-31 | IPS 5.2 |
| IPS-400 | 2009-12-31 | 2014-12-31 | IPS 5.2 |
| IPS-6000 | 2010-11-30 | 2015-11-30 | |
| IPS-6100 | 2010-11-30 | 2015-11-30 | |
| IPS-6105 | 2011-11-30 | 2016-11-30 | |
| IPS-1030-Z | 2012-05-31 | 2017-05-30 | IPS 5.2 |
* Last supported SMC version is 5.4
StoneGate SSL VPN Appliances
| Appliance Model | End of sales | End of support | Last supported software version |
|---|---|---|---|
| SSL-400 | 2008-12-31 | 2013-12-31 | SSL VPN 1.5 |
| SSL-2000 | 2009-12-31 | 2014-12-31 | SSL VPN 1.5 |
| SSL-6000 | 2010-11-30 | 2015-11-30 |
End of Sales (EOS) / Last order date to renew one year maintenance also applies to the appropriate Single-Site appliances (SGS/ SGIS).
Software
The general policy for support in case of a software problem is that the previous major version is supported for six (6) months after the release of a newer major software version. The first two digits of the version number specify the major version and the third digit is a maintenance version number. For example version 4.3.2 is major version 4.3 and 2 is the maintenance version number.
Major versions that are the last supported versions for some StoneGate appliance models may still receive support and critical or security fixes even after this six (6) month period.
| Product | End of sales | End of support |
|---|---|---|
| StoneGate Firewall & VPN for SPARC | 2003-12-15 | 2004-12-31 |
| StoneGate Firewall & VPN for IBM iSeries (POWER4) | 2005-10-10 | 2007-02-10 |
| StoneBeat ServerCluster | 2006-03-31 | 2006-06-30 |
| StoneGate Firewall & VPN for IBM i5 | 2006-10-15 | 2008-12-31 |
| StoneBeat FullCluster on Microsoft Windows 2000 StoneBeat WebCluster on Microsoft Windows 2000 StoneBeat SecurityCluster on Microsoft Windows 2000 |
2006-12-31 | 2007-12-31 |
| StoneBeat WebCluster on Linux StoneBeat FullCluster on Linux StoneBeat SecurityCluster on Linux |
2008-12-31 | 2009-12-31 |
| StoneBeat HA StoneBeat Security Cluster on Solaris StoneBeat WebCluster on Solaris StoneBeat Fullcluster on Solaris |
2009-09-30 | 2010-12-31 |
More information
For more detailed information about support for StoneGate products, please contact your local Stonesoft representative.
