Support Contact Information
Main office phone numbers
| United States, Canada, Latin America | +1 770 668 1125 |
| Europe, Middle East and Africa | +358 9 4767 11 |
| Asia-Pacific | +852 2892 032 |
Customer Support
| Online support form: | http://my.stonesoft.com/support/supportrequest.do |
| Support email address (Basic): | support@stonesoft.com |
| Support email PGP key: | Stonesoft_Support.asc (expires 31.1.2009) |
| PGP key fingerprint (SHA-1): |
3FDA 5AE6 E441 EE08 A2AF C1A7 2194
D941 F603 924C
|
Please use the Request Checklist to check what information you need to have available before you contact support. If you want, you may use the above PGP key to encrypt the information you send us over the Internet.
The support phone numbers are only available to Stonesoft partners, resellers and those
customers with a valid support contract.
Customers that are entitled to Premium Support are encouraged to use Premium Support channels specified in Premium Support contract to guarantee faster response times.
Evaluation Support
| Evaluation support email address: | evaluation-support@stonesoft.com |
Order Services
| License related questions: | order@stonesoft.com |
| Direct line
|
+358 9 47672823 |
Security Related Problems
Effective September 1, 2008, there is new Stonesoft security alert public key available.
| Security alert email address: | security-alert@stonesoft.com |
| Security alert PGP key: | Stonesoft Security Alert.asc (expires 30.9.2009) |
| PGP key fingerprint: |
7074 2F40 FCD5 A7B1 D63C 9C37 4DE0
8F96 AD9F 0F22
|