Support Contact Information
Main office phone numbers
| Europe, Middle East and Africa | +358 9 4767 11 |
| United States, Canada, Latin America | +1 770 668 1125 |
| Asia Pacific | +8621 6103 1275 |
Customer Support
| Technical Support AMER (Basic): | +1 770 730 1997 |
| Technical Support EMEA (Basic): | +358 9 4767 1313 |
| Tekninen asiakastuki (Finland): | +358 9 4767 1717 |
| Online support form: | http://my.stonesoft.com/support/supportrequest.do |
| Support email address (Basic): | support@stonesoft.com |
| Support email PGP key: | Stonesoft_Support_2012.asc (expires 31.1.2013) |
| PGP key fingerprint (SHA-1): | 2A36 072F D7A9 34F3 EC18 6013 7996 995B 1023 F4EF |
Please use the Request Checklist to check what information you need to have available before you contact support. If you want, you may use the above PGP key to encrypt the information you send us over the Internet.
The Premium support and toll-free phone numbers are only available to Stonesoft partners, resellers and those customers with a valid support contract.
Customers that are entitled to Premium Support are encouraged to use Premium Support channels specified in Premium Support contract to guarantee faster response times.
Evaluation Support
| Evaluation support email address: | evaluation-support@stonesoft.com |
Order Services
| License related questions: | order@stonesoft.com |
| Direct line | +358 9 47672823 |
Security Related Problems
Effective September 1, 2008, there is new Stonesoft security alert public key available.
| Security alert email address: | security-alert@stonesoft.com |
| Security alert PGP key: | Stonesoft Security Alert.asc (expires 30.9.2012) |
| PGP key fingerprint: | 84FA BD3A 2052 6A55 D5B9 F3DA CBD7 D001 DCE4 2978 |
