Return Material Authorization (RMA) Instructions
These instructions are provided to assist you with replacement service for the StoneGate appliance in the unlikely event that you experience problems with the hardware. If you encounter problems with the hardware, follow these steps:
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Please contact Stonesoft Support
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Be prepared to provide the proof of serial (POS) number and serial
number that are attached to the appliance. You can also see the POS by opening the License Manager
in your StoneGate Management Center.
Please also provide:
- Company name and address
- Contact name
- Contact telephone number and email address
- Detailed problem description
-
Upon receiving above information, Stonesoft Support will first confirm
whether there is a hardware problem that is covered by warranty or replacement service. If this is
the case, you will be issued a Return Material Authorization (RMA) number and additional
instructions.
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Fill in the StoneGate Warranty Replacement Return Confirmation (WRRC)
form (received with RMA number) and return it by FAX or email.
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After receiving the signed WRRC Stonesoft will ship the replacement
product.
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Pack the defective product in its original packaging or other
equivalent packaging sufficient to prevent damage to the product during shipment.
The delivery address is:
|
EMEA & APAC |
AMERICAS |
|
Stonesoft Corporation
|
Stonesoft Inc.
|
- Stonesoft will invoice you the purchase price of the replacement product and freight charges if the warranty or replacement service has been voided because of tampering, removal of components, improper maintenance, or any other reason as further set forth in the Limited Hardware Warranty or if Stonesoft has not received the defective hardware within fourteen (14) days after receiving the RMA documents.
Please note that destination country importation, compliance with the
relevant export controls, and customs clearance may impact actual delivery times.